Working Wales is an impartial and professional, careers and employability support service that was launched in 2019 and is delivered by Careers Wales. The service is available for all those aged 16 and over, and living in Wales. Through the service, careers advisers support young people and adults with free advice, guidance, and access to training to help them into work or further their careers.
Commissioned by the Welsh Government in 2019, Wavehill has completed an extensive evaluation of the Working Wales programme. In the initial stages of the evaluation, a theory of change and an evaluation framework were developed, as detailed in the Evaluation of the Working Wales Service: Report 1. This was followed by an evaluation summary paper, the first in a series detailing findings from service delivery. The Rural and Urban Paper, a Refugee and Migrant Paper, and the Strategic Paper are the final reports, published today, to complete this series.
The Rural and Urban Paper sets out findings related to the geographical accessibility of the service, exploring differences in delivery by key area types. The report also explores differences in the delivery and perception of Working Wales between rural and urban areas.
The Refugee and Migrant Paper assesses how the delivery model adopted by Working Wales supports refugees and migrants as they resettle in Wales. It considers where it works well, and where gaps in the service are apparent. This paper also looks forward to consider the future potential demands for the service.
The Strategic Paper provides detailed and summative findings from service delivery at the end of the evaluation.
This comprehensive assessment involved consultations with key stakeholders and users, ensuring a full understanding of the programme's efficacy. The report evaluation highlights the Welsh Government's ongoing commitment to supporting a resilient and inclusive workforce, responsive to the diverse needs of the Welsh population. Findings from each of the final three reports offer valuable insights and recommendations. This includes recommendations on enhancing the service in anticipation of future employment-support needs to ensure it continues to effectively assist individuals in their employability journey.
Additionally, Wavehill was commissioned to undertake research examining the initial evidence on the introduction of mid-career reviews (MCRs) by the Working Wales service. The report is set to be published later this month, offering further insights into how Working Wales supports people across Wales.
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