Testing whether community partnerships improve outcomes

The evaluation combined process and impact analysis, drawing on programme data, partner consultation, and in-depth interviews with people who accessed support. It helped demonstrate how different delivery models operated in practice and what they enabled for clients and partners.

The qualitative research found that embedding advisers within familiar settings, including schools, food banks and community centres, supported access among groups less likely to approach traditional services. Partnerships reported that this approach connected with different communities and broadened the demographic profile of those receiving advice.

The findings also highlighted substantial financial gains alongside wider reported benefits. This included over £8 million in financial gains based on reported benefits by participants and social return on investment calculations. Participants described improved financial stability, reduced stress, and increased confidence in addressing future challenges following support.

The evaluation established a clear account of how community-based advice delivery operated at scale. It informed how advice services could be embedded within local systems, shaping future approaches to reaching priority groups and delivering integrated support.

The report is available to read here.